New Wallet FAQ: A Few Answers to Questions About the Electra Desktop Wallet

Disclaimer: This guide is used for informational purposes only. The Electra (ECA) Team is not responsible for what you do with your wallet. Please ask for help if you have any questions in this process. Always backup your mnemonic phrase, passphrase, and wallet.dat.

Q: My wallet isn’t syncing! What gives?!


A: If you haven’t done so already, please ensure you’ve gone ahead and installed the latest wallet version here.

To install, simply close your wallet on your computer, download the new wallet, and run the installer. Once the wallet is installed properly the wallet may take up to an hour to sync to the network. You can track the progress in the Wallet Info Section (the world icon in the upper left-hand corner of the wallet).

Your ECA will appear in the wallet as soon as it’s fully synced to the network.

Q: How do I upgrade to the new wallet?


A: New wallet upgrade/download instructions can be found here.

Q: I see a long java script error message when the new wallet loads and it won’t load. How do I fix this?


A: Please completely close the wallet and follow the instructions here.

Q: What happens to my staking when I upgrade to the new wallet?


A: Upgrading your wallet does not impact staking.

If you upgrade to the new wallet from the QT wallet, your coins from all addresses in your old QT wallet will be combined visually (but not moved) and their total shown in the new Legacy wallet. You may keep your ECA in the Legacy wallet for continued staking up until the upcoming hardfork (yet to be announced).

NOTE: Staking only resets when you send any amount of ECA from one address to another address.

Depositing into an address (I.E. from an exchange) does not reset staking.

Q: Why does my wallet say Not Staking? Is it really not staking???


A: The most likely reason you’re seeing this is because funds were moved from one wallet into another wallet, etc. For example, if you move ECA from Savings to Checking. When this happens, the coins need to mature again (wait 24hrs) which is why we recommend only using the Savings wallet for staking.

Q: Where is my ECA? Did I seriously lose it by transferring it into another wallet?


A: Hold up, Sparky! Chances are the wallet is still downloading the blocks from the network and is not fully synced. Please wait until the wallet updates. Your funds are safe, it just needs time to connect fully to the network. Once you are fully synced (it may say synced at 0 so make sure it’s current with the latest block), and your ECA coins still does not appear in the wallet, then let us know by submitting a ticket so we can help you.

Note: the synchronization period can be about 1-2 hours until the wallet is fully connected to the network.

Q: Why is my transaction taking forever??


A: This could be for a few reasons, but the most common reason is your transaction simply hasn’t been verified by the network. Sometimes the blocks can take 30-40 minutes to verify and you can see the last verified block here on the Electra Block Explorer. Side note: you can always check the explorer using your wallet address or transaction (TxID) number.  Side-side note: if your transaction isn’t showing it’s mostly likely because it is still in transit and hasn’t been picked up in a block yet.

  Q: “Fail to send” when I try to transfer my coins.


A: There are three  possibilities:

  • A withdrawal was made in last 24 hours
  • A reward happened in last 24 hours
  • The tx fee wasn’t included (this can happen if you try to send your whole balance without including the fee)


Sometimes, you’ll need to wait for the maturation time in order to move funds again. This depends on the inputs. If the problem persists then please let us know by submitting a support ticket.

Q: Do I need the old wallet installed with the new wallet?


A: You do not need the old wallet in order to install the new wallet. That being said, the new wallet does install files in the Electra folder as if it was the old wallet. Please do not delete those. You can keep both wallets on the computer and use them interchangeably, but you can only use one wallet at a time.

Q: I sent a part of my balance, but another part was sent at the same time to another address?

A: It’s a normal process, it’s automatically managed by the wallet.

Example:

– I have 100.000 in my legacy address in 1 input

– I send 20.000 on saving account

– The wallet automatically send the 80.000 coins left on checking address

While Staking=> Savings wallet can transact

While not Staking=> Savings wallet needs to mature again for 24 hours

If you’d like a more detailed explanation of how this process works you can see this Wikipedia page explaining Bitcoin Change.

Q: Where do I get more addnodes and how do I add my new nodes?


A: Add nodes can be found on https://electraexplorer.com/status. Once you are there, you can just copy and paste the addnodes in the list to the right to your current Electra.conf file. Now the location of that file will be located in your Electra folder, which can be found by:

Windows:

1. Press and hold the Windows Key + R
2. Type %AppData%\Electra
3. Copy and paste new Electra config and replace it with the old one

MacOS:

1. Click on the Finder (desktop) and select the Go menu
2. Select Go to Folder menu option
3. Type ~/Library/Application Support/Electra then press enter
4. Copy and paste new Electra config and replace it with the old one

Linux:

1. Click on the Home folder
2. press Ctrl + H
3. Double click on ./Electra
4. Copy and paste new Electra config and replace it with the old one

Just make sure your wallet is closed first. With the new Electra Desktop wallet, adding nodes will not be an issue due to static nodes already available.

Q: I’ve sent ECA from one wallet address to another wallet address. Confirmation reads 0/10. What can I do?


A: Close the app and restart your computer. This should clear any hangs within the wallet.

Q: How do I recover my wallet?


A: In the event you need to do a wallet recovery, simply download the latest wallet version here.

From there, you can run the installer and recover your wallet using the 24-word mnemonic phrase. When recovering the wallet, please only enter the mnemonic in the first field, do not put anything in the mnemonic extension area.

If you need help with a wallet recovery please see the #help-support section of our Discord channel

Q: What is Estimated Cumulated Interest, Staking, and differences between Purse, Checking, and Savings accounts?


A: Estimated Cumulated Interest is simply an estimate of how much you’ll receive when you get your stake. This could be thought of as the crypto version of Interest that you would receive from a traditional bank account (except this is way better). You can also see an estimate of when you’ll receive it in the Wallet Info section (located where the world icon is).

A more detailed explanation about staking can be found here. It is important to note these current staking rules will change at the time of the fork. More information about the staking changes, as well as, more information about the Hard Fork will be released when ready.

 

What is the difference between Purse, Checking, and Savings accounts?

 

Purse – this account is perfect for sending tips and small amounts of ECA to friends and family.

 

Checking – is ideal for sending larger amounts of ECA to and from exchanges or for making payments for goods and services. Note: the Checking account can stake but it’s not ideal for staking because it was designed to be used more frequently than savings.

Savings – the Savings account is best for storing and staking ECA. However, to move any ECA from Savings it needs to go through Checking first. Also, any amount of ECA moved from Savings resets staking. If ECA is moved from Savings the coins will need to sit unmoved for 24 hours before staking begins again.

Note: ECA can be deposited into Savings and does not affect staking.

Disclaimer: This guide is used for informational purposes only. The Electra (ECA) Team is not responsible for what you do with your wallet. Please ask for help if you have any questions in this process. Always backup your mnemonic phrase, passphrase, and wallet.dat.